Refunds Policy

At INCK CARE FOUNDATION, we deeply appreciate your generosity and commitment to supporting charitable causes. As a nonprofit organization, donations made to us are typically non-refundable. However, we understand that errors or special circumstances may occur, and we have outlined our refund policy below.

1. General Refund Policy

  • Donations made to INCK CARE FOUNDATION are generally final and non-refundable.
  • However, refunds may be granted in specific cases, such as transaction errors, unauthorized charges, or accidental overpayments. For example, if a donor contributes ₹2,000 but later realizes they intended to donate only ₹1,000, we will process a refund of the excess ₹1,000 upon request.
  • We strongly encourage donors to carefully review their donation details before completing the transaction.

2. Eligible Cases for Refunds

We may process a refund request under the following circumstances:

2.1 Accidental Donations

  • If a donor accidentally donates the wrong amount (e.g., an extra zero was added), they must contact us within 7 days of the transaction for a correction.

2.2 Duplicate Transactions

  • If a donor accidentally makes a duplicate donation, we will issue a refund for the extra amount.
  • Proof of duplicate transactions may be required.

2.3 Fraudulent or Unauthorized Transactions

  • If a donation was made without the donor’s consent (e.g., unauthorized credit card use), we will investigate and may issue a refund.
  • Donors must report unauthorized transactions within 14 days of the charge.

2.4 Processing Errors

  • If a technical or payment gateway issue caused an incorrect charge, we will review and process a refund if applicable.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If the donation has already been allocated to charitable projects.
  • If the refund request is made after 30 days of the donation date.
  • If the donation was made in exchange for a tax benefit or receipt, unless a processing error occurred.
  • If the donor simply changes their mind about donating.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Send an email to inckfoundation@gmail.com with the subject “Refund Request.”
  2. Provide Details: Include your full name, donation date, amount, transaction ID, and reason for the request.
  3. Review Process: Our team will review the request and may ask for additional verification.
  4. Refund Decision: We will notify you of our decision within 7-14 business days.

5. Refund Processing Time

  • Approved refunds will be credited within 7-14 business days.
  • Refunds will be credited back to the original payment method (e.g., credit card, PayPal, bank transfer).
  • Processing time may vary depending on the payment provider and bank policies.

6. Changes to This Policy

INCK CARE FOUNDATION reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and significant changes will be communicated to donors when necessary.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

INCK CARE FOUNDATION
245, B WING, SECOND FLOOR, I THINK BY LODHA, NEAR XPERIA MALL, PALAVA CITY DOMBIVALI 421204
inckfoundation@gmail.com
+91 – 9372062051